Consumer Protection:

Question: How can an Ontario paralegal help me understand my consumer protection rights if a seller won’t honour a contract or warranty?

Answer: An Ontario paralegal at PKM Legal Services can review your purchase details, the contract terms, and what went wrong to explain how the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sch. A, and other consumer-protection rules may apply to unfair practices, contract issues, and implied warranties (including when goods or services do not perform as promised).nbsp;They can help you organize evidence, identify key deadlines and required steps for a complaint or resolution attempt, and draft a clear demand or next-step message so you can push back effectively in Ontario without relying on “buyer beware.”nbsp;If you tell us what happened, call (519) 410-5250 for prompt guidance.

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In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Note: Please contact PKM Legal Services by phone at: (519) 410-5250 to discuss any specific questions that you may have.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: